Customer Support

If you require customer support for ordering, please call us at: 877.698.4007 or email us at: support@premierfencestore.com

Ordering Procedure and Policy

• When all pertinent information has been provided to us, we will fax or email you a detailed quotation, including shipping and handling charges. If you want to make changes prior to ordering, we will issue a new quotation.

• By converting any quotation into an order, you make the final decision and assume full responsibility. Rendering payment shall be construed as full acceptance of the quotation as prepared.

• Payment in full is required when an order is placed.

• Upon placing your order and rendering payment, we will fax or email you an order confirmation. Errors on the confirmation must be communicated in writing within 24 hours. After that Premier will assume your order is correct and changes and/or cancellations cannot be accepted because the physical production cycle has commenced.

• Estimated ship dates are available upon request at any time 48 hours after your order has been confirmed.

Tracking Your Order

Tracking numbers for your shipment are provided upon request after your order has left the facility or factory. It is strongly recommended that you do not schedule any installation dates until after you have received and inspected your shipment.

Types of Payment Accepted

For your convenience, Premier accepts visa, master card and discover credit cards at no extra charge. When payment is made by credit card, your card will be charged in full when the order is placed.